Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This is usually a small independent e-commerce company based in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, get one of these cigarette.
As with any new business, you will see some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, having less online sales delayed the start of online orders significantly for the first six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not able to provide our regular customers with the biggest discount to celebrate our six month anniversary as an organization. As it works out, the delay was not due to the economy, but to an issue with Brightpearl’s end of the year shipping plan. Ultimately, the issues with the shipping system were enough to essentially put us on our guard for another six months as we planned for the second quarter of our year.
Unfortunately, we didn’t have enough time to prepare, as we were behind on many orders for the next half Electric Tobacconist Coupon of the year. Thankfully, after reviewing our data, we realized that we could pretty much depend on the electric tobacconist to meet up all of our future orders. Once we received the order volumes, we started making repairs and improvements to your web store. Things were looking good, but things were still not quite there. We had to understand how to better advertise and market our e cigarettes and vaporizer products to improve the fascination with them.
We are happy to report that quarter, we saw a dramatic upsurge in our sales. It appears that the majority of our customers are responding positively to your recent marketing efforts and that people are increasingly being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. This is something we are going to have to address on the next six months.
Besides an increased amount of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that we have recently been targeted by way of a band of local “rogue” business vandals, who unfortunately caused some physical harm to our storefront. While our storefront was severely damaged, we’ve been in a position to operate it with a minor level of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the time of time that people are providing free expedited shipping for some orders.
Among the other areas we’ve seen a rise in recently is in the number of people calling our hotline and requesting service. More often than not they are reporting problems with either the product or their receipt. It’s unfortunate that lots of of these individuals do not realize that people have a returns policy set up. Because of this policy, we have been overwhelmed with the number of calls and emails we have been receiving. It’s clear that we are currently experiencing an elevated number of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to supply in-kind services like a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.
Beyond the aforementioned news-report topics, you can find other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we’ve implemented an emergency replacement policy in place for several electric Tobaccconists, regardless of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the volume of questions we receive in regards to our services.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to talk about, but it may be the reality of owning a retail business, even one centered on providing exceptional customer support. While our goal remains to shoot for continuous improvement also to continually improve our customer experience, we are taking every step essential to address any issues our customers may have. In addition to hiring additional staff, we’ve also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.